Our products at Luxe My Party are made to order due to our personalisation service. We take time and care in ensuring your order is created to the highest standard. Therefore our service requires between 2- 14 days for full creation depending on the size of your order) This however may be longer during busy times. You will be informed if this is the case. After this time your order will be dispatched to you.

We ship all orders with Tracked Royal Mail, so please keep in mind that delivery times may vary. 48hr tracked £3.95 24hr tracked £4.25 Orders over £100 -FREE Shipping If you have a specific deadline, reach out to us, and we'll help you choose the best shipping option. **Please note that once your order is shipped, there may be times where shipments may face delays and longer than anticipated delivery times that are beyond our control. We recommend allowing ample time for the labels to arrive before your event.

What Is Your Return Policy? Personalised products cannot be refunded due to being a custom product. Non- personalised products may be refunded or exchanged within 14 days. Please contact us at - info@luxemyparty.co.uk for a return.